If you need some help you've come to the right place.  We've worked very hard to make GetItNext as easy to use as possible.  Just in case we didn't explain something properly we created the following list of frequently asked questions submitted by other GetItNext users.

• Click on a category to expand the questions and click on a question to expand the answer.
• Tips and Cool New Stuff
  • I'm new to ebay and just found GetItNext.  Do you have any tips on how to become a savvy eBay shopper?
    
    Checkout the GetItNext newsletter blog.  It contains tips on how to use GetItNext to search and buy on eBay better.   We will also be posting tips and ideas via our blog.
  • You mention that you will be rolling out new features and more cool stuff. Are you going to completely change things around all the time and make me relearn how to use the site?
    
    

    We already have some big plans for some really cool stuff that will continue to help save you time and money.

    
    

    However, we will always make an effort not to totally change GetItNext. Our goal is to keep things simple and to keep working on improving our guest's searching and buying experience!

  • How will I find out when you add cool new features and functions?
    
    

    There are actually 2 ways to stay current on new features and offerings.

    
    

    Our GetItNext newsletter blog lists new features, tips and other cool factoids on how to search and use eBay better. In addtion, if you have "hints" enabled on the GetItNext search results page our friendly information bubbles will let you know cool new features too.

  • What do the orange and gray g's above "feedback" mean?
    
    The feedback section identifies ratings for ebay sellers from from 95 - 100% .  The more orange G's the better the seller rating.  The g's are meant to provide our guests with a quick rating symbol in addition to looking cool.  Of course if you're a statistician we list the traditional seller feedback percentage that you're used to seeing on eBay.
  • An item I want to bid on only has 1 circle G, is it safe to bid on it?
    
    

    1 circle G still means that the seller has a 96% positive seller rating - which, depending on the number of responses, is still quite a high score.

    
    

    The circle G is only there to give you a quick glance at a seller's rating.  You will still need to research the seller feedback and look at the negative comments in particular to decide if you want to do business with this individual. 

     

• Search Features
  • What is the difference between the different searches you offer?
    
    

    We offer three different searching options for our guests.  Let's break them down 1 by 1.

    What does the Hot Auctions search do? - Hot Auctions searches for the most popular and hottest items on eBay based on the keywords that you enter in your search.

    
    

    What does the Buy It Now search do? - Buy It Now searches eBay only for "Buy It Now" items - no bidding is required.  This search is for all you "got to have it right now" people or folks who don't like auctions.  We also take the risk out of impulse buying to let you know if it's a good deal before you buy.

    
    

    What does the Find a Deal search do? - Find A Deal allows our guests to easily find items with less than 4 hours remaining and 0 bids.  Go ahead and give it a try.  There are 1000's of bargains waiting just for you.

  • What does the categories button do and why would I use it?
    
    The categories button lists out the most relevant categories for the item that you are searching for.  Selecting a category will help you narrow down your search and get you to the EXACT item that you are looking for more quickly.
  • How does adding and removing keywords help me find what I want?
    
    

    Help us find what you are searching for by adding keywords to your search to tell us exactly what you want.  For example, instead of typing "ipod" in the search windows type ipod nano 2BG black and that's what we'll find for you.

    
    

    In fact, the best way to find exactly what you want is to ADD more keywords to your search, or in other words tell us exactly that you want.

    
    

    The add and remove keywords tabs identify the most popular keywords associated with your search so that you can easily make your search more specific with a click of your mouse.

    
    

  • How does GetItNext know which keywords should be added or removed?
    
    

    We have a collection of apprentice search ninjas that review what you are looking for and determine the best keywords that help describe the item that you want. The keywords are also based on what other guests are searching for.  Everytime you use GetItNext - you make it better because GetItNext is getting smarter!

  • I love the saved search option.  Do I need a login in to access them every time?  How long are they saved?
    
    To make GetItNext easier for you we identify each user with a cookie, so you don't have to login.  The saved searches will be saved for a long time, as long as you do not remove our cookie!   Unfortunately, your searches are only saved at 1 computer at a time.  In the future we will give people the option to log into GetItNext in order to save your saved search no matter what computer you use.
  • Sometimes on your search results page it doesn't display the shipping price,
    why is that?
    Sometimes a seller does not list the fixed shipping price in their auction.  In order to calculate the shipping costs we ask our guests to provide their zip or postal code to provide an estimate of the shipping costs.
  • Sometimes on your search results page it doesn't display the options to buy it now, why is that?
    "Buy It Now" is only displayed if the item is available for purchase using the Buy It Now option.  If the seller has listed the item as an auction only item, Buy It Now will not appear in our search results for that item.
  • Why would I want to disable hints?
    To avoid a traumatic event such as being nagged by an annoying paper clip, we allow you to easily disable our hints at anytime.
  • If I disable hints how do I turn them back on?
    Under user options, click on the words Enable Hints. This will allow you to turn our hints back on again.  Don't worry we won't tell anyone you needed help.
  • What does the number in parentheses mean in the current bid row?
    This number shows the current number of bids for the item you are looking at.
  • Why are some items expired on my search results page?
    To keep you up to date, we automatically countdown the time remaining, it may happen that the time expires before you get to look at an item.  This should save you time so you don't have to analyze auctions that are already expired.
• Watch List
  • I love the Watch List why don't you allow guests to save more items?
    
    

    At this time our guests have the ability to add 8 items to the Watch List. 

    
    

    Please let us know if you would like us to expand the number of items that you can watch.

    
    

    We'd love to hear your feedback.

  • I placed 3 items in my watch list but I only see one of them displayed.
    
    

    Click on the right on side of the Watch List.  This will open up the entire watch list and all of your watch list items will be displayed in the watch list window. 

    
    

    In the Watch List you can remove each item one by one or remove all of them at once.  In addition, we also give you the ability to bid or buy it now on each of your watch list items. 

    
    

    To close the watch list screen, click on the double left arrow.

  • What are the light grey double arrows next to the item picture in the watch list?
    
    The light grey double arrows allow our guests to rearrange the order of the items in their watch list.
• General
  • Why should I use GetItNext instead of eBay directly?
    
    

    GetItNext Has Better Search Results!

    
    

    It is very difficult and time consuming to find exactly what you're looking for on eBay without a lot of work. It is even harder to find the best deals.

    
    

    For example, if you search for an "iPod" on eBay you'll be bombarded with accessories and junk offers instead of the iPod that you are actually looking to purchase.  On GetItNext you be able to browse through page after page of iPods. 

    
    

    Find what you want and buy it!

  • I'm afraid of internet scams and rip-off's is using GetItNext safe?

    
    GetItNext is completely safe.  Our guests do not have to download or install any software in order to use GetItNext. 

    
    

    Registration or sign-up is also not required so you don't need to share any personal information with GetItNext.  You complete all of your purchases on eBay - a name that you already know and trust.  In addition, getitnext is an eBay Certified Application!

  • Nothing in life is free - do you plan on charging users for this service once you get us hooked?
    
    Nope - GetItNext is free.  We do not plan on charging our guests to use GetItNext at any time in the future.
  • Will you really listen to your "guests" and change the site based on our whims and suggestions?
    
    

    Absolutely!  GetItNext will never be complete.  We continually strive to make it better.  Our approach is to change the site based on what you, our guests tell us that you want. You will be the one to decide how this community evolves.

    
    

    Why you ask?  Because like us, you have a passion for shopping and finding values on eBay and want to help make using eBay even better. We know you are yearning for a better user experience, why else would you be using GetItNext?  Oh right, maybe you're a competitor, potential investor or a family member just scoping us out, you are important too. 

    
    

    But since all hosts are supposed listen intently to their guests, we are going to follow that to a T. So understand one thing, this is your site, yes you sitting behind that monitor and keyboard, I'm talking to you.  Check out GetItNext, cruise around, click on stuff, tell us what you like, dislike, love, hate or want us to add.  If you have a cool idea on something you want built, let us know.

  • Who are you guys?
    
    

    We are a bunch of eBay junkies who have spent countless hours buying and selling on eBay.  We think eBay is one of the best places to buy and sell items on the Internet.

    
    

    We created this site because, like you, we love the eBay concept.  However, after many years of using the site, we grew tired of all the time we spent sifting through 1000's of auctions to find exactly what we were looking for and/or discover the best deal. 

    
    

    One day we realized there has to be a better way.  Now there is…introducing… GetItNext.

  • Why is beta listed next to your name?  Is the site stable and safe to use?
    getitnext is completely safe to use.  We slapped on "beta" next to our name because getitnext is never going to be complete and always evolving.  In other words, we will never be completely satisfied!  Just like Google we plan to be in beta for a long time.
  • Is getitnext privately held?  Are you looking for investors?
    getinext is privately held.  We are actively looking for investors and members for our advisory board to further the development and marketing of getitnext.  So if you think getitnext is as cool an idea as we do please click here and drop us a line and select "Investment Information Request" as the subject.  We'd love to talk to you about joining our growing team of investors.
  • I'm an ebay seller, how does getitnext service help/benefit me?

    getitnext provides a suite of pricing tools to help sellers determine the right price to list the products. Our "average market price" provides you with the live real-time average price of that item in the eBay marketplace.

    In addition, if you want to find out the top sellers on eBay just check out our homepage.  We list the hottest items on eBay and update them regularly.

  • Does ebay know about this and are they ok with what getitnext is doing?
    getitnext is member of eBay's Affiliate Program.  The more successful that getitnext is the more successful eBay will be as well.  We're partners, not competitors.
  • What does eBay compatible application mean?
    The eBay Compatible Application logo means the application was developed by
    a member of the eBay Developers Program and passed the Standard Application
    Certification process to work directly with the eBay Platform. The eBay Compatible logo is provided to members of the eBay Developers Program who have certified their applications for use with eBay Web Services.
  • I love your site and would like to use getitnext in the future.  How do I
    bookmark the site?

    We'd love to help you bookmark our site. 

    In Internet Explorer:  Press CTRL-D and the Add Bookmarks feature will appear.

    In FireFox: Press CTRL-D and the Add Bookmarks feature will appear.

     

  • Where are you guys located?
    Headquartered in Canada, we have offices in New York, New Jersey, Vancouver,
    Toronto, and Edmonton.  getitnext is focused on delivering rich Web 2.0 internet
    buying experiences to enhance the user experience of eBay users.  Be one of the
    first to get it!  getitnext.com
  • Do you have a privacy policy?
    Yes, we do, click here to view it.
  • You guys seem like you're really on to something, and getitnext is really cool.  Can I work for getitnext?
    We don't know - can you? Drop us a line using the feedback page and tell us why you want to join the team. We're growing and we're always looking for rock stars and ninjas in their areas of specialty.
• Blog
  • What's a Blog?
    
    A Blog is really just an online diary.  In our blog, you'll find articles and links that interest us and hopefully will interest you too.  We blog about new features, enhancements, eBay, getitnext upcoming events and activities, hockey or just about anything that keeps us up at night.
  • What's an RSS feed?
    
    RSS is a way to receive headlines and article links whenever your favorite blogs and news sites update their content. All the cool kids are doing it. If you'd like to link to the GetItNext blog RSS feed click here and follow the instructions.
  • Now that I know what an RSS feed is, does GetItNext offer an RSS feed?
    
    You Bet!  To join in, you need to download and install an RSS reader (or just use Internet Explorer 7 - it's built in). Once you've accomplished that small feat, just subscribe to the GetItNext blog. You'll never miss a GetItNext update again.
• Troubleshooting
  • Why doesn't the Add Keywords, Remove Keywords or Categories work for me?
    
    

    Many Internet security, firewall and anti-virus applications can prevent the GetItNext Add Keywords, Remove Keywords and Categories feature from working correctly. Please select all of the listed applications you have installed on your computer and follow the instructions provided.

     

    Norton
    To use GetItNext with Norton products, you may have to create a specific rule allowing pop-ups on the GetItNext website.

    Here's how to create a rule with 2003 Norton products:

    1. Open your Norton software.
    2. Click Options and select Web Content.
    3. Select Add Site, and enter www.getitnext.com.
    4. Click the User Settings tab, and uncheck Use Ad Blocking settings.
    5. Select Permit.

    If you're using 2004 Norton products:

    1. Open your Norton software.
    2. Highlight Ad Blocking and select Configure.
    3. Click Advanced.
    4. Click Web Contents, and select Add Site.
    5. Enter www.getitnext.com.
    6. Click the User Settings tab, and uncheck Use Ad Blocking settings.
    7. Select Permit.

    And for 2005 or 2006 Norton products:

    1. Open Internet Explorer.
    2. Log in to http://www.getitnext.com.
    3. Click the NIS (2005 products) or Norton Internet Security (2006 products) icon on your browser's toolbar.
    4. Uncheck the box next to Block pop-ups from this website.
    5. Restart Internet Explorer.

    If you'd like to disable the Norton 2006 pop-up blocker, just follow these steps:

    1. Open the Norton 2006 program installed on your computer.
    2. From the Options drop-down menu, select Norton Antispam.
    3. Click General under Ad Blocking.
    4. Uncheck the box next to Turn on Pop-up Window Blocking.
    5. Click OK.

    
    ZoneAlarm Pro
    
    You may have to adjust some of the security settings in ZoneAlarm Pro so that GetItNext functions properly.

    Here's what to do:

    1. Open ZoneAlarm Pro, and click Privacy.
    2. Click Site List, and then click Add.
    3. Enter mail.google.com.
    4. Click the X under Persistent Cookie Control for mail.google.com.
    5. Set the cookie control to Allowed.
    6. Clear your browser's cache, and go to the GetItNext website.

    
    McAfee
    
    To use GetItNext with McAfee products, please follow these steps.

    1. Open your McAfee security, privacy, or firewall software.
    2. Find your preferences for cookies, and set www.google.com and mail.google.com as allowed.

    
    Freedom Privacy and Security
    
    To use GetItNext with Freedom, please follow these steps:

    1. Click the Start button in your operating system's taskbar.
    2. Select Settings, and click Control Panel.
    3. Open Internet Options, and click the Advanced tab.
    4. Remove the check next to Enable third party browser extensions under the Browsing header.

    
    eTrust EZ Firewall
    
    It may be necessary to adjust some EZ Firewall security settings. Here's how to do so:

    1. Open EZ Firewall.
    2. Click Privacy, then Site List.
    3. Add getintext.com to your list.
    4. Right-click the red x under Cookie Control: 3rd Party, and select Allow for both sites.

    
    Kerio
    
    You may have to adjust some of the security settings in Kerio Internet Security Software so that GetItNext functions properly.

    Here's what to do:

    1. Add www.getitnext.google.com to Kerio's site exceptions list.
    2. Exit and restart Kerio.
    3. Clear your browser's cache.
    4. Restart your browser and log in to GetItNext.

    
    Proxomitron
    
    To use GetItNext with Proxomitron, you may need to change some web settings. Please disable the following options in Proxomitron:

    • Kill pop-up windows
    • Restore pop-ups after a page loads
    • Suppress all JavaScript errors
    • Stop browser window resizing

    
    Telus
    
    To use GetItNext with Telus, please follow these steps:

    1. Click the Start button in your operating system's taskbar.
    2. Select Settings, and click Control Panel.
    3. Open Internet Options, and click the Advanced tab.
    4. Uncheck the box next to Enable third party browser extensions under the Browsing header.

    
    BellSouth Internet Security
    
    You can disable your BellSouth Popup Blocker by following these steps:

    1. Click Start from your system tray and select Run...
    2. Type cmd and click Okay.
    3. Type cd c:Program Files//BellSouth/BellSouth Internet Security and press Enter.
    4. Type regsvr32.exe/u pkr.dll and press Enter.
  • Why do some of the item listings only have an image of GetItNext and not a
    product image?
    
    Anytime you see a GetItNext logo instead of an item image, it means that no thumbnail image of the item was provided by the seller.
  • I'm getting an error message and/or something isn't working properly, what should I do?
    
    Anytime something doesn't appear to be to your liking, take a minute and send us a message via the feedback form.  We want to make your stay with us as enjoyable as possible.  So if you're getting an error message, don't like a feature, want a new feature added or just want to say hi, drop us a message.  We promise we will get back to you promptly and won't send you a cut and paste reply message.
  • I notice you have a cool zip code tool.  What do I do if I live outside the United States?
    
    GetItNext is currently focused on eBay.com.  However, enter your country and your zip or postal code.  If the seller ships to your region we'll calculate the shipping costs for you!